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Privacy and cookies

Privacy Policy

This privacy policy sets out how Closer Cornwall uses and protects any information that you give when you use this website.

Closer Cornwall is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Closer Cornwall may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 2015/01/14.

What we collect

We may collect the following information:

  • name, title, age & gender
  • contact information including telephone, postal address and email address
  • feedback questionnaire scores and comments
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve what we provide.
  • We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
     
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Closer Cornwall, Fox Valley Cottages, Lanlawren Farm, Trenewan, Looe, Cornwall, PL13 2PZ or emailing us at enquiries@qualityincornwall.com

     

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting and relevant to your holiday if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Closer Cornwall, Fox Valley Cottages, Lanlawren Farm, Trenewan, Looe, Cornwall, PL13 2PZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie policy

Cookies are a feature of web browsers that allow web servers to temporarily store information within your browser. We use cookies to allow various bits of functionality for the site, such as being able to remember your preferences between pages. We also gather anonymous statistics through Google Analytics which helps us improve the site over time.
 
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Our cookies do not contain any personally identifiable information, but without them we will not be able to offer you a personalised service, and some elements of the site may not function correctly.
 
The following are a list of cookies we use on this website and their purpose: 

Google Analytics:

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
 
Google’s Privacy policy relating to these Cookies is available here: http://www.google.com/analytics/learn/privacy.html
 
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout 

 

 

 

SESSxxxxxxxxxx
The ‘x’s in the name of this cookie usually consist of a random set of numbers and letters e.g. SESS4465ea0a463c0923b543cfe1ea4929b4 this cookie is used to anonymously identify your computer such that we can remember your preferences (for example if you have customised your trip or provided geolocation data). None of your preference data is used for any purpose other than providing you with the right information on pages that you visit.
 
has_js
This cookie is used by the site to store details of your web browsers capabilities, such that pages served to you can be appropriate to those capabilities. Specifically it simply allows the site to remember if your web browser can use JavaScript or not.
 
Google Maps APIs, Google Fonts APIs, Google,  gstatic.com
These services all use a Channel ID cookie for local storage.  They help our maps and fonts be displayed correctly.